Customer support is really the service of offering support to customers prior, during, and even after a sale. It may also be called the after-sales service. The perception of succeeding of these interactions depends highly on how well employees “can adjust themselves to that of the customer”. The “customer” in this case is a person who makes a purchase and expects quality support after the purchase. These interactions are therefore not only an effective method of sustaining business profitability but also create a favorable image of the company in the…
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