As customer expectations evolve, more businesses are looking to improve their Customer Support departments. Historically, customers were local and purchased locally. However, as businesses became larger, they would expand to multiple locations. In this environment, Customer Support departments became more vital, especially as new technology enabled customers to call directly into stores. Now, organizations must provide relevant and helpful information on their website and make it easy for customers to locate answers to common questions. Here are some ideas to improve Customer Support departments: First, customer support teams should have…
Read MoreHow to Improve Your Customer Support Department
