When you’re running a business, customer service operations can be a key part of your overall success. By taking the time to develop your organization’s process, you’ll create a more efficient way of working and make the entire process more effective. In this article, we’ll examine the differences between customer service and operations, and how they differ. You can also take advantage of a few of the tips below to improve your customer service operations. – Define roles and responsibilities. Developing a clear understanding of what each employee is responsible…
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