Let’s be honest. For years, customer service has been a reactive game. A problem pops up, a customer gets frustrated, a ticket gets logged, and then—finally—a support agent scrambles to put out the fire. It’s a constant, exhausting cycle of whack-a-mole. But what if you could stop the problems before they even start? What if your system could see the smoke and deploy a solution before the customer even smelled fire? Well, that future is already here. Integrating Artificial Intelligence (AI) is fundamentally shifting customer service from a reactive cost…
Read MoreIntegrating AI for Proactive Customer Issue Resolution: From Firefighting to Future-Proofing
