Let’s be honest. The daily grind of a customer support agent can be… well, a grind. It’s a constant barrage of problems, often from people who are already frustrated. The work is emotionally draining, repetitive at times, and frankly, it can be tough to see the forest for the trees. How do you keep a team motivated when their primary job is to wade into other people’s chaos? Here’s the deal: the answer isn’t just a better paycheck or a pizza party. It’s about tapping into something deeper, something more…
Read MoreGamification Techniques for Customer Support Team Motivation
