You know the feeling. A critical piece of equipment on the factory floor starts beeping an incomprehensible error code. A customer is on the phone, desperately trying to describe a blinking light on their new smart home device—”It’s kind of… red, but also a little orange?”—and you’re flying blind. For decades, this has been the frustrating reality of remote support. It’s a game of telephone crossed with a high-stakes puzzle, where miscommunication costs time, money, and customer loyalty. Well, that era is over. Enter Augmented Reality (AR). This isn’t about…
Read MoreAR-Powered Remote Product Support and Troubleshooting: The End of “I Can’t See the Problem”
