Day: December 8, 2025

Let’s be honest. Building a Web3 product is a wild ride. You’re architecting the future, wrestling with smart contracts, and dreaming of a user-owned internet. But then, a user DMs you on Discord because their NFT is stuck, or a transaction fails, and they have no idea why. Suddenly, the grand vision collides with a very human problem: help. Traditional customer support crumbles in a decentralized context. There’s no central account to pull up. Tickets can’t reference a single database. The user—not you—holds the keys. So, how do you build…

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Let’s be honest. Your support team is incredible. But they’re probably drowning in tickets. The same questions, over and over, eating up time and energy. What if you could turn that tide? Not just deflect questions, but build something stronger in the process. That’s the promise of a customer education hub. It’s not just a fancy knowledge base. Think of it as the central town square for your product’s universe—a place for learning, sharing, and connection. Done right, it reduces repetitive support tickets and fosters a genuine sense of community.…

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