Day: December 18, 2025

Think about the last time you contacted customer support. Maybe it was a chat bubble popping up, an automated phone tree, or a dense FAQ page. For many of us, it’s a minor frustration. But for neurodiverse individuals—people with autism, ADHD, dyslexia, Tourette’s, and other cognitive variations—these standard support channels can feel like navigating a maze in the dark. The lights are wrong, the signs are confusing, and the pressure to communicate “typically” is exhausting. Here’s the deal: neurodiversity isn’t a niche concern. It’s a fundamental aspect of human variation.…

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Let’s be honest—support for a general CRM is tough. But support for a SaaS platform built exclusively for vertical farming operations or maritime logistics compliance? That’s a whole different beast. The stakes are higher, the jargon is denser, and a generic help article just won’t cut it. That’s where a purpose-built support playbook comes in. Think of it less as a manual and more as a living field guide for your team. It’s the difference between handing someone a map of the world and a detailed, annotated blueprint of a…

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