Let’s be honest. Your support team is incredible. They’re heroes every single day. But that constant flood of inbound tickets? It’s exhausting. It’s expensive. And honestly, a huge chunk of those questions are probably repetitive. Things like “How do I reset my password?” or “Can I export this report?” What if you could stop the flood before it reaches the levee? That’s the power of a proactive customer education strategy. Instead of waiting for customers to get stuck and ask for help, you equip them with knowledge from the start.…
Read MoreBuilding and Scaling a Proactive Customer Education Strategy to Reduce Inbound Tickets
