Let’s be honest. Your support team is drowning. The ticket queue is a bottomless pit, and every new product feature just adds another layer of complexity. Meanwhile, your engineers and product managers—the people who built the thing—are tucked away, seemingly in another world. What if you could bridge that gap? Not by adding more bodies to the support line, but by unlocking the deep, institutional knowledge already on your payroll. That’s the promise of leveraging internal subject matter experts for tier-zero support. It’s not about making them answer phones. It’s…
Read MoreLeveraging Internal Subject Matter Experts for Tier-Zero Support: Your Secret Weapon
