Let’s be honest. Modern customer and IT support feels like a high-wire act. On one side, you have skyrocketing expectations for instant, perfect answers. On the other, you have incredibly complex systems, products, and problems. Asking a human agent to juggle it all—knowledge bases, customer history, troubleshooting trees, and their own emotional bandwidth—is, well, a recipe for burnout and bottlenecks. That’s where the new dynamic duo comes in: the AI co-pilot and the human agent. This isn’t about robots replacing people. Far from it. It’s about creating a seamless, integrated…
Read MoreThe Integration of AI Co-pilots and Human Agents in Complex Support Workflows
