Let’s be honest. For many people, the thought of picking up the phone to resolve a billing issue or navigate a tech problem can trigger a genuine wave of anxiety. The pressure to think quickly, the fear of being misunderstood, the sheer auditory overwhelm—it’s real. And in a world that’s increasingly aware of mental well-being, traditional “call us now!” support feels, well, a bit loud. That’s where silent support comes in. It’s not about ignoring customers. Quite the opposite. It’s about building a bridge for those who find voice calls…
Read MoreImplementing Silent Support Channels for Anxiety-Sensitive Customer Interactions
