Let’s be honest. The traditional customer support playbook—a centralized help desk, tiered tickets, a single source of truth—falls apart in the world of Web3. You’re building for a community that values sovereignty, transparency, and peer-to-peer interaction. So why would you support them with a walled-garden, top-down system? It’s a mismatch that creates friction, frustration, and frankly, a ton of missed opportunities. Here’s the deal: a decentralized support model isn’t just about answering questions. It’s about architecting a system where your users help each other, where knowledge is collectively owned and…
Read MoreCreating a Decentralized Support Model for Web3 and Blockchain Products
