Olive Sawyer, Author at Best Business Investment

Reduce Overhead by Using Customer Support Software

October 25, 2021October 30, 2021 Olive Sawyer

Customer support is really the service of offering support to customers prior, during, and even after a sale. It may also be called the after-sales service. The perception of succeeding of these interactions depends highly on how well employees “can adjust themselves to that of the customer”. The “customer” in this case is a person who makes a purchase and expects quality support after the purchase. These interactions are therefore not only an effective method of sustaining business profitability but also create a favorable image of the company in the…

Small Business Management – Are You Representing Your Society Or Your Investors?

October 22, 2021October 30, 2021 Olive Sawyer

Your business is your job. It is your business to clean the kitchen sink today. It is your business to clean the bathroom floor after a shower today. It is your business – it is your job! But you are not doing your job as you should. You are not doing your job because you think it is your job. The truth is that, as a Business Owner and Entrepreneur, you must think that you have more important things to do in your business than to clean the sinks. It…

Writing a Good Business Plan

October 12, 2021October 30, 2021 Olive Sawyer

A business is often defined as a legal entity or business entity established for the purpose of conducting commercial, corporate, or administrative activities. Businesses may be either for-profit enterprises or non-profitable ones. They can be public or private entities. A business can either be a sole proprietorship or a partnership. The most common types of businesses are: proprietary enterprises, for-profit and the term business. A proprietary enterprise is one in which profit is generated primarily from the exploitation of a natural resource, the production of which is not licensed to…

The Importance of Sales Channel For Effective Leads Generation

October 7, 2021October 30, 2021 Olive Sawyer

Sales are basically activities relating to the quantity or sale of products at a given point of time. In other words, sales are the result of sales and not the process of acquiring a product or service. In fact, sales are an outcome of various activities that are related to sales such as marketing, the supply chain, distribution, financing, etc. Thus, sales are also called the result of sales. Sales involve an interaction of people and things. For example, there are many sales processes that happen between the seller and…

What Is Accounting?

October 6, 2021October 30, 2021 Olive Sawyer

Accounting or accountancy is the systematic process, measurement, and communication of financial data concerning non-financial entities including corporations and businesses. Financial accounting methods are generally applied in order to obtain information that impacts an entity’s performance and financial profile. In fact, there are different types of accounting methodologies and systems, each with different purposes, designed for a particular purpose, whether it is to provide decision makers with information relevant to the preparation and implementation of internal control measures and business strategies, or to monitor the financial performance of a company.…

Sales Management – Definition of Sales Management Function

September 12, 2021October 30, 2021 Olive Sawyer

Sales are the activities associated with the exchange of products or services for a specified price at a specified date at or during a specified period of time. There are five general types of sales: retail sales, wholesale sales, discount sales, discontinued sales and last-minute sales. The sale of a product to a direct market purchaser is also often considered a sales. A typical salesperson’s two business functions are sales management and marketing. They manage the day-to-day sales activities of their sales force by evaluating the prospect, identifying the highest…

Customer Support – Improving Customer Satisfaction Through Intuitive Knowledge Base Management

September 11, 2021October 30, 2021 Olive Sawyer

Customer support is simply the provision of assistance to customers prior, during, and even after a sale. In business, customer service is crucial to customer satisfaction because it ensures that transactions go smoothly and customers receive exactly what they ordered. The perception of successful completion of these transactions depends on employees exhibiting “the right attitude” towards customers. According to The Learning Channel’s “5 qualities of a Great Customer Support Representative” program, employee attitudes toward customers is more important than other characteristics that many people assume are critical to customer satisfaction.…

Marketing Myopia

September 7, 2021October 30, 2021 Olive Sawyer

Marketing is a powerful tool, but the impact can be far reaching. It has been used in every sphere of human activity. From marketing to advertising to public relations, marketing is used by most businesses in today’s world. Marketing is a set of processes designed to create awareness, shape behavior, or generate response to a product or service. Marketing is not only targeted towards selling products and services. Marketing also includes creating a need for a product or service, and evaluating the impact of marketing efforts to determine whether they…

Customer Support Agents Need To Be Qualified And Motivated

September 5, 2021October 30, 2021 Olive Sawyer

Customer support is a broad range of customer related services to help customers in making correct and cost effective use of a particular product. It involves assistance in designing, installation, maintenance, training, troublehooting, upgrading, disposal, and disposal of a specific product. Support services are provided by companies providing information technology, computer systems integrators, web site development and design, electrical and electronic engineering, networking and data processing technologies. Some support services may be offered as an on-site service or an off-site support. Off-site support may be offered on the premises of…

Net Sales Refer

August 25, 2021October 30, 2021 Olive Sawyer

Sales are various activities associated with the collection or selling of products or services at a particular designated point of time. There are four basic types of sales activities. The sale of a product, service, technology, or idea is considered a sales. There are many factors which influence the classification of sales into these four categories. These include: Marketing: This is the most important activity of all. Marketing deals with the generation of sales by way of various means such as advertisements, promotions, and public relations campaigns. There are many…