Customer Support – Improving Customer Satisfaction Through Intuitive Knowledge Base Management

Customer support is simply the provision of assistance to customers prior, during, and even after a sale. In business, customer service is crucial to customer satisfaction because it ensures that transactions go smoothly and customers receive exactly what they ordered. The perception of successful completion of these transactions depends on employees exhibiting “the right attitude” towards customers. According to The Learning Channel’s “5 qualities of a Great Customer Support Representative” program, employee attitudes toward customers is more important than other characteristics that many people assume are critical to customer satisfaction.…

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Marketing Myopia

Marketing is a powerful tool, but the impact can be far reaching. It has been used in every sphere of human activity. From marketing to advertising to public relations, marketing is used by most businesses in today’s world. Marketing is a set of processes designed to create awareness, shape behavior, or generate response to a product or service. Marketing is not only targeted towards selling products and services. Marketing also includes creating a need for a product or service, and evaluating the impact of marketing efforts to determine whether they…

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Customer Support Agents Need To Be Qualified And Motivated

Customer support is a broad range of customer related services to help customers in making correct and cost effective use of a particular product. It involves assistance in designing, installation, maintenance, training, troublehooting, upgrading, disposal, and disposal of a specific product. Support services are provided by companies providing information technology, computer systems integrators, web site development and design, electrical and electronic engineering, networking and data processing technologies. Some support services may be offered as an on-site service or an off-site support. Off-site support may be offered on the premises of…

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Net Sales Refer

Sales are various activities associated with the collection or selling of products or services at a particular designated point of time. There are four basic types of sales activities. The sale of a product, service, technology, or idea is considered a sales. There are many factors which influence the classification of sales into these four categories. These include: Marketing: This is the most important activity of all. Marketing deals with the generation of sales by way of various means such as advertisements, promotions, and public relations campaigns. There are many…

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What Are the Differences Between a Spinco Business and Other Business Structure?

A business is defined by the IRS as an entity or organization that conducts commercial, professional, or industrial activities for profit. Most businesses are either for-profit organizations or non-for-profit enterprises that conduct to meet a social purpose or further a humanitarian cause. Examples of a business are corporations, partnerships, joint ventures, and unincorporated associations. The sole purpose of a business is to make money. For-Profit Organizations: Under the laws of most states, for-profit businesses may include cooperatives, shops, stores, franchises, and other cooperatives. For-profit businesses have separate taxation from other…

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Out of 4 Ps of Marketing

Marketing is the act of deliberately stimulating consumer demand for particular products and services; possibly including range of a specific target market; selection of particular attributes or themes for marketing; and establishment of the prospect of selling. It should be considered that marketing can also be a strategic process with the aim of developing long-term relationships with customers and providing them with the right information, products or services. It has been found that customers are more influenced by marketing activities than by the quality, design or technology of the offerings.…

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Types of Business Corporations

The first aim of a company is to maximizes profits for its stakeholders or owners while keeping ethical business practice in the process. Such economic value added means that there is often a high primary challenge for an organization to effectively balance the interests of various other external parties affected by the business. These may include employees, suppliers, investors, government officials and regulatory agencies. Thus, for any firm to remain competitive and survive long term in the marketplace, it has to find ways to address and minimize some of these…

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Different Types of Marketing Strategies

Marketing is a process by which organizations create and put in place a plan for their intended sales or marketing activities. Marketing is a critical part of the advertising and selling process. The marketing plan includes plans like the identification of possible customers, the designing and production of advertising or promotional materials, the research involved in the compilation of data on customers and other aspects of the organization’s marketing program. Marketing is a branch of advertising that generally deals with the distribution of promotional materials, and the promotion of products…

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Customer Support – Improving Customer Satisfaction and Attaining Increased Business

Customer Support is a complete range of customer support services to help customers in making correct and cost effective utilization of a given product at their place. It comprises all the services required to handle a given product at your place. It involves support in design, installation, troubleshooting, training, maintenance, upgrading, disposal, and support of a given product. The main aim of the Customer Support is to help you in managing the complexities of your product in a professional manner. It also aims at helping customers make the right decisions…

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Four Types of Accounting

Accounting or accountancy is basically the measurement, interpretation, and reporting of financial and/or non-financial information about financial entities including corporations and businesses. Financial accounting practices are conducted to provide information that can be used to make decisions about the allocation of resources of a company or enterprise. In other words, accounting provides information that is used to make the best possible management decisions for a business or organization. This includes the systematic recording, summarizing, predicting, measuring, and communicating of information regarding the financial performance of the organization and its various…

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