Customer support is more than just troubleshooting and trouble-shooting; it includes all phases of planning, installation, training, maintenance, upgrading, and disposal. It also includes training your employees and providing product knowledge. In fact, it’s one of the most essential aspects of customer service. It’s a must-have if you want to keep your customers happy. So, how can you provide the best possible service? Read on to discover how. To keep customers happy and loyal, consider focusing on proactive customer support. By monitoring key performance indicators (KPIs), you can spot potential…
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