Responding to customer inquiries is a necessity, but companies that step in before customers even realise they need help and offer solutions in advance create an atmosphere of support. This approach not only forms a dedicated client base, it also generates extra revenue and makes customers more likely to stay. Boost Customer Satisfaction Proactive support keeps customers happy and reduces the amount of tickets your team has to deal with. With the added time, your staff can tackle the more complex problems for clients. Most common inquiries and complaints are…
Read MoreThe Vitality of Proactive Customer Support
