Think about the last time you had a truly frustrating customer service experience. The endless hold music. The agent who couldn’t understand your issue. That feeling of talking to a brick wall. Now, imagine that experience multiplied—not by poor training, but by a system fundamentally not built for you. For millions of disabled users, that’s the daily reality. Accessibility-first customer service flips the script. It’s not about adding a few accommodations as an afterthought. It’s about baking inclusivity into the very DNA of your support strategy from day one. It’s…
Read MoreAccessibility-First Customer Service: It’s Not Just a Ramp for Your Website
