How to Provide Proactive Customer Support

Customer support is more than just troubleshooting and trouble-shooting; it includes all phases of planning, installation, training, maintenance, upgrading, and disposal. It also includes training your employees and providing product knowledge. In fact, it’s one of the most essential aspects of customer service. It’s a must-have if you want to keep your customers happy. So, how can you provide the best possible service? Read on to discover how. To keep customers happy and loyal, consider focusing on proactive customer support. By monitoring key performance indicators (KPIs), you can spot potential…

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The Different Types of Marketing

Marketing is the process of deliberately stimulating demand for goods or services. This may involve the selection of a target audience or certain attributes and themes. In the case of a product, marketing may be a combination of themes and specific goods or services. The following are some common types of marketing campaigns. Listed below are some of the most common types of marketing. In short, marketing is the process of attracting customers. There are many types of marketing. The process of marketing is all-pervasive. It involves anticipating consumer needs,…

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Reduce Overhead by Using Customer Support Software

Customer support is really the service of offering support to customers prior, during, and even after a sale. It may also be called the after-sales service. The perception of succeeding of these interactions depends highly on how well employees “can adjust themselves to that of the customer”. The “customer” in this case is a person who makes a purchase and expects quality support after the purchase. These interactions are therefore not only an effective method of sustaining business profitability but also create a favorable image of the company in the…

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Small Business Management – Are You Representing Your Society Or Your Investors?

Your business is your job. It is your business to clean the kitchen sink today. It is your business to clean the bathroom floor after a shower today. It is your business – it is your job! But you are not doing your job as you should. You are not doing your job because you think it is your job. The truth is that, as a Business Owner and Entrepreneur, you must think that you have more important things to do in your business than to clean the sinks. It…

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Writing a Good Business Plan

A business is often defined as a legal entity or business entity established for the purpose of conducting commercial, corporate, or administrative activities. Businesses may be either for-profit enterprises or non-profitable ones. They can be public or private entities. A business can either be a sole proprietorship or a partnership. The most common types of businesses are: proprietary enterprises, for-profit and the term business. A proprietary enterprise is one in which profit is generated primarily from the exploitation of a natural resource, the production of which is not licensed to…

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The Importance of Sales Channel For Effective Leads Generation

Sales are basically activities relating to the quantity or sale of products at a given point of time. In other words, sales are the result of sales and not the process of acquiring a product or service. In fact, sales are an outcome of various activities that are related to sales such as marketing, the supply chain, distribution, financing, etc. Thus, sales are also called the result of sales. Sales involve an interaction of people and things. For example, there are many sales processes that happen between the seller and…

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What Is Accounting?

Accounting or accountancy is the systematic process, measurement, and communication of financial data concerning non-financial entities including corporations and businesses. Financial accounting methods are generally applied in order to obtain information that impacts an entity’s performance and financial profile. In fact, there are different types of accounting methodologies and systems, each with different purposes, designed for a particular purpose, whether it is to provide decision makers with information relevant to the preparation and implementation of internal control measures and business strategies, or to monitor the financial performance of a company.…

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Sales Management – Definition of Sales Management Function

Sales are the activities associated with the exchange of products or services for a specified price at a specified date at or during a specified period of time. There are five general types of sales: retail sales, wholesale sales, discount sales, discontinued sales and last-minute sales. The sale of a product to a direct market purchaser is also often considered a sales. A typical salesperson’s two business functions are sales management and marketing. They manage the day-to-day sales activities of their sales force by evaluating the prospect, identifying the highest…

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Customer Support – Improving Customer Satisfaction Through Intuitive Knowledge Base Management

Customer support is simply the provision of assistance to customers prior, during, and even after a sale. In business, customer service is crucial to customer satisfaction because it ensures that transactions go smoothly and customers receive exactly what they ordered. The perception of successful completion of these transactions depends on employees exhibiting “the right attitude” towards customers. According to The Learning Channel’s “5 qualities of a Great Customer Support Representative” program, employee attitudes toward customers is more important than other characteristics that many people assume are critical to customer satisfaction.…

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Marketing Myopia

Marketing is a powerful tool, but the impact can be far reaching. It has been used in every sphere of human activity. From marketing to advertising to public relations, marketing is used by most businesses in today’s world. Marketing is a set of processes designed to create awareness, shape behavior, or generate response to a product or service. Marketing is not only targeted towards selling products and services. Marketing also includes creating a need for a product or service, and evaluating the impact of marketing efforts to determine whether they…

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